Support
We're a small team and we read every message. Most questions are answered below; if yours isn't, email us and we'll get back to you.
Common questions
How do I cancel my subscription?
Subscriptions are managed by Apple. Open the iOS Settings app, tap your name at the top, then Subscriptions, then Cozy Roomies, then Cancel Subscription. You'll keep access until the end of your current billing period. You can also manage subscriptions at apps.apple.com/account/subscriptions. Deleting the app does not cancel the subscription.
I subscribed before, but I'm not seeing Plus features.
Open the app, go to Settings → Subscription → Restore Purchases. Apple will look up your previous purchase and restore Plus access within a few seconds. Make sure you're signed in to the same Apple ID you used when you originally subscribed. If Restore Purchases doesn't work, email us with your original purchase receipt and we'll help sort it out.
My roommate doesn't see my edits — what's wrong?
Sync issues are usually one of these:
- Both users need to be signed in to iCloud. Check iOS Settings → [your name] to confirm. The app will also display "Sign in to iCloud" if it can't find your account.
- Both users need Cozy Plus active. Sync is a Plus feature on both sides.
- Both devices need a working network. Edits made offline sync up automatically when you're back online; allow a few minutes for them to propagate.
- The invited roommate needs to accept the household invite. Re-check the share sheet on the owner's device and make sure the invite link was tapped on the invited device.
If you've checked all of the above and sync still isn't working, please send us a diagnostic log — see below.
How do I send you diagnostic logs?
Cozy Roomies keeps a local diagnostic log on your device so we can help you debug sync or backup issues. To share it:
- Open the app and go to Settings.
- Scroll to the bottom and tap Email Logs to Support.
- The iOS Mail app will open with the log pre-attached and our support address pre-filled. Add a short description of what happened and send.
The log contains a recent ring buffer of sync events (timestamps, what operations ran, and any errors), Apple's anonymized crash summaries, and your app version. It does not contain your roommates' names, expense titles, amounts, or any other content you've entered in the app — only structural events. We use the log solely to help with your support request.
I lost my data when I got a new phone.
If you had iCloud Backup enabled in Settings → iCloud Backup on your old phone (a Cozy Plus feature), reinstall the app on your new phone, sign in to the same iCloud account, and your rent splits and settings will restore automatically.
If iCloud Backup wasn't on, data unfortunately can't be recovered — it was only stored on the old device. iCloud Backup is the recommended safeguard for Plus subscribers.
I want a refund.
All App Store refunds are handled by Apple, not by us. You can request a refund at reportaproblem.apple.com. Apple reviews refund requests case-by-case and we don't have visibility into or influence over their decisions.
I have feedback / a feature request.
Tell us! We read every email. Send your thoughts to [email protected] with the subject line "Feedback" or "Feature request." We may not respond to every idea but we read them all and consider them when planning what to build next.
Privacy & terms
See our Privacy Policy for what data the app stores (short answer: it stays on your device) and our Terms of Service for subscription details and other legal terms.